Cool Support tool

 
If you’ve ever worked a help desk and become extremely frustrated while trying to coax an end user into accurately describing the problem that has been encountered, you are going to love a new tool in Microsoft Windows 7 called the Problem Steps Recorder. When started, this new tool will essentially record each and every step a user takes and document the entire operation in both screen captures and step-by-step details. When stopped, the Problem Steps Recorder will save the recorded information as a compiled HTML file and package it up in a ZIP file that the end user can then e-mail to the help desk.
 
Recording a problem
 
 
for a full catch up on this hidden gen please read the fll blog at HERE although it was written using the beta of Win7 nothing has realy changed and makes a good read.
 
 
 
Advertisements
This entry was posted in Windows 7. Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s